• Did the order I just placed go through? Within 24 hours you should receive a confirmation at the e-mail address you provided. If you do not, it is possible that the e-mail address was entered incorrectly or that your order was not received. Check the status of your order via our Order Status tool.
• I received only part of my order. When will the rest arrive? If you selected Secure Track^SM delivery, your check boxes will be shipped together, with any accessories arriving separately. NOTE: If you selected non-trackable mail for check delivery, it is not uncommon for the check boxes to become separated in the postal process by as much as ten business days.

• I just opened a new account. What documentation do I need to order checks? Please have a temporary check (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks.
• Don't I have to order checks from my bank? You can order checks anywhere you choose. Our checks are convenient to order, meet all bank requirements, and are often priced significantly lower.
• What payment methods are accepted? We accept Visa, MasterCard, AMEX and Discover. Only reorder customers may pay by electronic check.
• How long does it take to receive my checks? Please click here for Delivery Options.
• Why don't you print checks for foreign accounts? This is due to differences in the way bank information is printed on the checks.
• How do I re-order checks on line? Reorders with no changes (other than check design) can be placed using Express Reorder by referencing your reorder slip provided in your last order. If you wish to make changes to your personalization, you should not use Express Reorder. In this case, simply use our convenient normal online ordering tools and update your information as desired.
• How do I re-order checks through the mail? To place a reorder through the mail, send in your reorder form and payment to: Best Value Checks, P.O. Box 351170, New Braunfels, TX 78135
• Will my entire order ship with the same delivery? If you choose Secure Track^SM delivery, your checks will be shipped all together via Secure Track^SM. If you selected non-trackable mail, your check boxes will ship individually and could arrive as much as ten days apart. Please note, accessory products will ship separately via U.S. Post.
• The checks I received have different numbers on them than what I submitted with my online order. Are they okay to use? Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.
• What should I do if I know there are changes occurring at my bank? Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.
• What is your customization policy? Best Value Checks reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: text message lines and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

• Where do I get the pricing I see in ads? Periodically you may see ads with introductory pricing for new customers. These offers are for orders placed by mail, or fax. Online ordering provides convenient shopping 24 hours a day and the ability to preview your order for accuracy.
• Why are premium checks priced higher than standard checks? Many of the checks in the Premium series use images that require licensing fees, making them costlier to produce. Also, some Premium checks have special features such as embossed stock, which is more expensive than standard stock.

• Where can I see fonts and logos earlier? Click here to see available Fonts and Logos.
• Can I order online for just accessory items? Yes, we offer the convenience of ordering Address Labels, Checkbook Covers, Organizers, Personalized Stamps, and many other items online.
• How many lines of information are allowed on checks? We are able to print five lines, 35 characters each, in the upper left corner.
• Is it possible to print a five-digit check number on my checks? At this time we are not able to print a five-digit check number.
• What are the dimensions of your personal checks? The size of our personal checks are 6" x 2¾".
• Are the colors on the web site accurate? Product images on this site are representational only. We make every effort to represent the images as accurately as possible. However, the actual color of the product you receive may differ slightly from the color perceived on your computer.

7. What is FraudArmor?

FraudArmor is a fully managed fraud service that provides consumers and businesses protection, remediation and recovery services for financial and non-financial fraud. FraudArmor includes the following services:

• Check fraud loss assistance - Fraud Specialist works with financial institution to reimburse the victim's funds directly into the victim's account; service does not provide guaranteed reimbursement.
• Check order replacement - free replacement checks for new checking account.
• Identity fraud monitoring - internet monitoring of black market websites for customer information based on up to 25 credentials with email and text message alerts.
• Identity restoration - ensures all fraudulent records (e.g. Credit Bureaus, Utility Bills, etc) are expunged to pre-fraud status.
• Lost wallet replacement - recovery advocate assists in replacing driver's licenses, credit cards, etc. if wallet is lost or stolen.
• Lost document rescue - recovery advocate assists in replacing important documents, such as passports and birth certificates.
• Credit bureau monitoring - 12 months of free credit monitoring and follow up from fraud specialist are provided to all fraud victims.

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8. What does "fully managed" mean?

Fully managed means a fraud specialist does the work on the customer's behalf versus providing the customer information and requiring the customer to remediate and restore the fraud themselves.

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9. Does FraudArmor apply to both personal and business?

Yes, FraudArmor works for both personal and business accounts.

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10. What is the process to submit a fraud?

Customer will call 1-800-487-0160 that is printed on the check box insert and on the website to begin the process. A Fraud specialist will be assigned to them and provide the customer step-by-step information.

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11. How can I learn more about FraudArmor?

Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.

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12. What is the difference between FraudArmor and CheckArmor?

• FraudArmor provides customers protection, remediation and restoration services for financial and non-financial fraud, along with internet monitoring for up to 25 credentials (e.g., driver's license, credit cards), lost wallet and document services, free check order replacement when check fraud occurs , and free credit bureau monitoring for 12 months after a fraudulent event. FraudArmor assists customers in receiving a credit directly into their banking account as fast as 24 hours, but does not include a guarantee.
• CheckArmor protection is for check fraud only and provides a reimbursement guarantee. FraudArmor is a more comprehensive security solution than CheckArmor.

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13. Can a customer purchase CheckArmor and FraudArmor?

No, FraudArmor is a more comprehensive and valuable security solution than CheckArmor, and includes similar CheckArmor protection. Best Value Checks plans to offer competitive security services to better protect customers and will no longer offer CheckArmor.

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14. What happens to customers who purchased CheckArmor?

Customers who purchased CheckArmor will continue to be protected until their service expires, 2 years after ship date of check order or until the last check is used.

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